Raise Dispute

Fair Resolution Guaranteed

Admin will review evidence from both parties and make a binding decision within 3-5 business days.

Order Information

Premium Smartphone ProMax

TechHub NG

Order #ORD-2024-001234

₦245,000

In EscrowAwaiting Confirmation

What went wrong? *

Product not as describedMismatch between listing and received itemWrong item receivedDifferent product entirelyDamaged or defective productPhysical damage or functionality issuesNever received orderVendor marked shipped but item didn't arriveOther issueCustom explanation

Describe the issue *

0/1000

Include specific details like size discrepancies, color differences, missing features, or damage descriptions.

Upload Photo Evidence *

At least 2 photos required

Show clear photos of the issue. Maximum 5 photos, each up to 5MB.

Upload Video Evidence (Optional)

Video can show functionality issues, damage, or product unboxing. Maximum 60 seconds.

What resolution are you seeking?

Full refundReturn product and get complete escrow refundPartial refundKeep product but receive partial compensationReplacementVendor sends correct/undamaged product

Additional Details (Optional)

Important Information

Admin decision is final and binding
Both parties can upload evidence
Typical resolution time: 3-5 business days
False claims may result in account penalties

I confirm this information is accurate and I have supporting evidence

What happens next?

CloseSeller support freezes escrow funds, contacts the vendor, reviews both sides, and gives a final decision.

Frivolous disputes may affect your account standing.

Escrow remains frozen until resolution.

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